FAQ - Frequently Asked Questions

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General information:

Where is Daniels Equipment located?
Daniels Equipment is located at 45 Priscilla Lane Auburn NH.
Ph: 1-800-258-3570
Local Ph: (603) 641-9487
Fax: (603)644-0498

What states does Daniels Equipment serve?
Daniels Equipment sells and services all six of the New England states, Maine, New Hampshire, Vermont, Massachusetts, Connecticut and Rhode Island.

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Equipment Sales:

What types of equipment does Daniels Equipment sell?
Daniels Equipment Company Inc. is the Northeast's foremost distributor of commercial laundry and dry cleaning equipment. We also pride ourselves on a superior system of service for all equipment, and provide the nation's most extensive parts inventory for all your laundry needs.

What lines of equipment does Daniels Equipment sell?
Daniels is an authorized dealer for UniMac, Cissell, Jensen, Continental Girbau, Girbau Industrial, LG, Sharper Finish, Aquawing Ozone Laundry Systems, American Changer, ESD Card Systems, CCI Card Systems, Wash Card-Card acceptors, Hamilton Engineering, NATCO, R&B Wire, Sol-O-matic,

Who should I contact if I am interested in purchasing equipment?
You can contactLisa Mahan at 1-800-258-3570 during regular office hours of 8am to 5pm, Monday through Friday, or you can email Lisa anytime at mahanl@decequip.com.

Can Daniels help with laying out my store?
Daniels Equipment Company is experienced when it comes to starting up new energy-efficient coin laundry businesses. Daniels can provide recommendations on where to locate your coin laundry business, what card or coin operated laundry equipment to install, and how to handle lease negotiations and obtain competitivefinancing. Most importantly, we are here to support your success after the sale, by providing the service and marketing support you need to keep your coin laundry equipment operating at peak performance levels, and customers returning again and again.

Will Daniels be able to help me find lisenced contractors?
While most customers will find their own contractors, plumber and lectricians, Daniels will be more than happy to assist you in s in finding dependable qualified contractors,plumbers and electricians if you so desire. Our customer care and dedication accompanies and cradles all of our clients every step of the way. There is “no end” to our support for our customers!

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Service:

What types of equipment does Daniels Equipment service?
Daniels factory trained technicians not only service the brands we sell, their extensive knowledge allows them to service all makes and models of commercial laundry equipment.

When I place a service call, how long will it take for a technician to respond to my facility?
Our goal is to reach a facility in the shortest time possible once a service call is placed. Daniels Equipment Company’s technicians actually reside in their territories. This results in reduced travel, increases customer savings and improves an already low response time. Overall, timeliness is a factor of dedication, and we, in the Daniels family, are truly dedicated to surpassing our customers’ expectations.

Will I have to wait long to receive my parts once the problem has been diagnosed?
Daniels Equipment’s extensive fleet of over 15 fully stocked vehicles provide our customers with the parts they needed for a smooth and successful operation.

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Parts:

What types of parts does Daniels Equipment sell?
Since 1973, we have been serving New England, and has an impeccable reputation for getting the right part out the first time! Daniels Equipment not only stocks parts for the equipment we sell, we stock parts most all of the brands out there.

How do I order parts from Daniels?
There are a few ways to order parts from Daniels:

• Call us at 1-800-258-3570 Monday through Friday from 8am - 5pm.
• Check out our E-commerce website where you can order parts 24 hours a day.
• You can email us at parts@decequip.com

How quickly will I receive the parts I ordered?
Our 13,000 square foot parts warehouse houses our $2,000,000 inventory and our new conveyor system and computerized shipping center gets your order out quickly, very often the same day.

How secure is your parts website?
We guarantee that your credit card information will be safe when you place an order at Danielsparts.com. Our Secure Order Guarantee means that you'll never have to pay any money related to unauthorized charges to your credit card account, if those charges result from a transaction at Danielsparts.com. Bottom line: You're always protected when you shop our site.